A university in New York is seeking a vendor to provide a comprehensive parking management solution for its Parking Services office. The selected system must enable management of parking permits, special event parking, citation issuance and appeals, as well as integrated student and staff databases and payment processing. Integration with the university’s existing information systems and designated third-party payment or ecommerce platforms is required.

Key features include customizable lot and zone creation for permitting, enforcement, and event management, automatic fulfillment of permits upon purchase, and options for batch uploading or manual entry of customer profiles, citations, events, and appeals. The solution should support proration of permits based on type and issuance date, processing both online and physical permit applications, and offer a web-based customer portal for permit purchase, citation payments, and appeal management.

The system must allow for customizable citation templates to accommodate various data fields and requirements, and be capable of tracking and adjusting citation statuses through all stages of the appeal process, including submission, review, hearings, and outcomes. This RFP presents an opportunity for qualified vendors to deliver an integrated, user-friendly parking management solution tailored to a higher education environment.