The government authority in La Quinta, California seeks a vendor to provide comprehensive parking and administrative citation processing services. The vendor will manage both manual and electronic administrative citation processing, ensuring all manually written citations are entered, reviewed, scanned, and securely stored for easy retrieval. Electronically generated citations, including recordings, videos, and photographs, must be transferred and managed electronically.

Collection services are required for delinquent citations, including compliant debt collection activities such as issuing notices, coordinating with the Franchise Tax Board where authorized, processing payments, and maintaining accurate, secure records. The vendor shall provide customer support throughout citation resolution, closure, or refunds while complying with all relevant federal, state, and local regulations and delivering transparent reporting.

Adjudication services for administrative hearings are also necessary, involving the review and verification of appeal documentation for timely submission, secure record management, scheduling of hearings with the designated Hearing Officer, and timely notification for late requests. The vendor must ensure coordination with agency staff and maintain seamless access to records.