The organization seeks a vendor to provide paratransit eligibility software designed to intake applications, support staff in eligibility determinations, and facilitate communications with applicants. The solution should enable medical professionals to submit verification, assist staff in scheduling and conducting paratransit eligibility interviews, and record interview and functional assessment outcomes, including transportation coordination if needed. Staff must be supported in making comprehensive eligibility determinations, communicating results to applicants, and informing them of appeal windows, with all determination documentation available to appeals staff.

All software components accessible to applicants must comply with Federal website accessibility standards. Required features include proper color contrast, avoidance of color as sole informational means, alt text on images, captions for videos, and multi-modal navigation—not just mouse-based controls. Vendors should provide a detailed list of available support options and associated costs, including 24/7 emergency support and regular business hour services.

Vendors must submit any questions about the RFP by March 20, 2026.