An agency in New York is seeking a qualified vendor to provide OnBase license renewal services, including maintenance and support, for its complaint unit processing system. OnBase is an enterprise content management software that integrates document management, business process management, and records management within a single platform, supporting the agency’s need for efficient and paperless complaint processing.

The selected vendor will be responsible for renewing the OnBase licenses and delivering ongoing maintenance and technical support throughout the contract term. This contract will span three years, during which the vendor must ensure continued service reliability and compliance with OnBase standards.