Vendor needs to provide Oracle support services. Support patch management, upgrades, and performance tuning activities to ensure systems remain stable, secure, and compliant. Supplement internal capacity during peak workloads, complex change windows, or unplanned staff absences to maintain service continuity. Accelerated response times for production incidents and performance issues and minimising service disruption. Consistent delivery of database services even under constrained internal capacity. Reduced operational risk through faster incident resolution and enhanced monitoring. Reaction and investigation to possible security alerts relating to Oracle applications and databases.