A qualified vendor is sought to deliver comprehensive Oracle support services in Ireland. The scope includes patch management, system upgrades, and performance tuning to ensure the ongoing stability, security, and compliance of Oracle environments.

The selected provider will support internal teams by supplementing resources during peak periods, complex maintenance windows, or unforeseen staff shortages, ensuring uninterrupted database service. Additional responsibilities include rapid response to production incidents, investigation of performance issues, and minimizing service disruptions. Enhanced monitoring and swift incident resolution are required to reduce operational risk, alongside proactive management of potential security alerts related to Oracle applications and databases.