Online Utility Billing and Web-Based Payment Portal Platform
Overview
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SUMMARY
DESCRIPTION
A city in California is seeking a vendor to provide an off-the-shelf, highly configurable online utility billing and web-based payment portal for its water utility customers. The platform is intended to give customers a secure, easy-to-use self-service environment where they can view, manage, and pay utility bills online.
The solution must be cloud-based, fully vendor-hosted, and accessible through standard web browsers, including currently supported versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Apple Safari. It must be a mature product with at least five active customers, use responsive web design for desktops and mobile devices, encrypt data at rest and in transit at AES-256 or higher, include a full audit trail of portal actions, provide unlimited data storage and transactions, and maintain 24/7/365 availability with at least 99.9% uptime excluding scheduled maintenance.
Required customer account features include self-service account creation, access to current and previous bills, payment scheduling, auto-pay setup, and an option for paperless billing. The contract term is expected to be three years, and vendor questions are due by August 3, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 24, 2026.
- Who is a good fit for this opportunity?
- Utility billing and customer payment portal software provider
- Experience serving municipal or water utility clients
- Mature SaaS platform with multiple active government customers
- Strong cloud hosting, uptime, and browser compatibility capabilities
- Demonstrated security controls including AES-256 encryption and audit logging
- Ability to deliver configurable self-service billing, auto-pay, and paperless billing features
- Vendor with implementation, support, and account management capacity for a three-year contract
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.