The selected vendor will be responsible for providing an online marketplace and fulfilment service that ensures high data accuracy, inventory integrity, and robust performance. The website must handle individual orders, maintain precise inventory tracking, deliver quality customer service, enable tracking of shipments, provide multiple shipping options, and send email status updates to purchasers.

The platform is required to be ADA compliant and capable of processing payments from major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal, ApplePay, Google Pay, and Venmo. Vendors must use appropriate merchant identification codes and manage all aspects of credit card reconciliation, including dispute research, resolution, and payment of associated fees.

In addition, the website must feature accessible customer service via phone, chat, or email for inquiries and concerns. Comprehensive information regarding returns, exchanges, and available shipping options must be clearly presented on the site.