The City of Abbotsford is seeking a qualified vendor to deliver an accessible online engagement website designed to empower residents to share their opinions, ideas, and feedback on city projects and plans. The platform should facilitate participation at residents’ convenience, supporting input from a diverse range of users to enhance accessibility, inclusivity, and transparency in city decision-making processes.

Key requirements include full accessibility for people living with disabilities, including compatibility with screen readers and alternative input methods. The platform must offer robust reporting capabilities that serve both internal city staff and public participants, with reports available in multiple accessible formats such as images, charts, word clouds, Excel files, PowerPoint exports, and PDFs. Additionally, the solution should support follow-up communications with participants through integrated email collection into a database, membership, or mail system.

A user-friendly and straightforward interface is essential to ensure that the website appeals to and is usable by residents of varying technical skill levels. The ideal solution should be easy to navigate and effective in reaching a broad cross-section of citizens, including those less experienced with online technology.