An organization in Florida is seeking a qualified vendor for the implementation and management of a customized on-hold messaging system. The vendor will be responsible for developing and deploying on-hold audio messaging that is tailored to agency requirements and fully compatible with the existing phone system infrastructure. All general phone numbers within the organization must be supported, ensuring reliable operation that aligns with current technical and security standards.

The scope of work includes professionally producing, configuring, and managing on-hold audio content that communicates organizational messages, announcements, and other informational content as directed. The solution must offer the ability to utilize internal tone identifiers that can be configured by country or based on system settings. In addition, the system should support connectivity with external analog audio devices such as CD/DVD players, smartphones, or dedicated audio sources via an SSC music port. An integrated media server is required for generating audio tones, establishing music-on-hold functionality, payload encryption, and supporting audio-conferencing capabilities.