The government authority in Raleigh, North Carolina is seeking a vendor to provide Ombuds services designed to act as confidential, independent, neutral, and informal resources for employees. The selected vendor will help employees address conflicts and concerns by facilitating informal conflict resolution and promoting fair and equitable treatment within the organization.

Key responsibilities include conducting voluntary, confidential intake and consultation sessions with employees, receiving and assessing concerns from both individuals and groups, clarifying issues, and helping identify desired outcomes. Additionally, the Ombuds service will be responsible for monitoring organizational systems to identify patterns and trends, elevating significant concerns to appropriate leadership without breaching confidentiality, and providing recommendations for organizational improvement.

The role emphasizes maintaining strict confidentiality, neutrality, and independence while assisting employees and supporting leadership with constructive feedback.