Observability and Infrastructure Monitoring Platform
Overview
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SUMMARY
KEY REQUIREMENTS
BUDGET
VerifiedCONTRACT DURATION
TIMELINE
Question Deadline: October 22nd, 2026
Submission Deadline: October 30th, 2026
Stage 1: Proposal Submission Review: Week of November 2nd, 2026
Stage 2: Presentation / Demonstration: Week of November 16th, 2026
Contract Negotiations & Award: Complete by December 11th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Burlington
DESCRIPTION
The agency is seeking a vendor to supply, implement, and support a cloud-based observability and infrastructure monitoring platform. The solution will replace the agency’s existing on-premises monitoring tools and consolidate monitoring into a unified SaaS platform covering on-premises infrastructure, Microsoft Azure, applications, third-party SaaS services, and public-facing digital services.
The vendor will provide a SaaS observability platform covering the device classes and service types identified in the agency’s IT environment, along with all licenses, subscriptions, and access credentials required for agency staff throughout the contract term. Platform updates, patches, and generally available feature releases must be delivered automatically as part of the subscription, except for separately identified optional modules.
The platform must maintain at least 99.9% monthly SaaS availability, excluding approved scheduled maintenance, subject to the final agreement and service-credit schedule. The vendor must provide advance notice of planned maintenance and immediate notice of emergency maintenance in accordance with the final agreement. Questions must be submitted by October 22, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 30, 2026. Questions must be submitted by October 22, 2026.
- What is the budget for this RFP?
- The published budget is $100,000.
- Who issued this RFP?
- It was issued by City Of Burlington. The work is located in Burlington, Ontario, Canada.
- Who is a good fit for this opportunity?
- Cloud observability and infrastructure monitoring platform provider
- Experience implementing SaaS monitoring solutions across hybrid environments
- Expertise monitoring Microsoft Azure, applications, third-party SaaS, and public-facing services
- Capability to provide ongoing platform support, updates, and maintenance communications
- Demonstrated ability to meet stringent SaaS availability and service-level requirements
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.