(1) Vendor needs to provide nurse call system to the government authority located in Georgia.– Provide service contract support services for software and network equipment for the Jeron Nurse Call system.– Provide software updates for the Jeron Provider 790 Nurse Call System, ensuring installation of the most current version compatible with the end–user environment.• Perform routine diagnostics to monitor system health and identify potential issues.• Implement corrective actions to resolve emerging problems.• Respond promptly to system failures, communication disruptions, or software malfunctions.• Diagnose and resolve technical faults, connectivity issues, and configuration errors.• Manage escalation procedures for unresolved issues affecting medical and support service units.• Provide post–resolution assessments and recommend system improvements as necessary.