Non-Emergency Medical Transport Coordination Platform
Overview
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SUMMARY
KEY REQUIREMENTS
BUDGET
VerifiedCONTRACT DURATION
TIMELINE
RFP Release Date: July 13th, 2026
Closing Date for Questions: July 17th, 2026
Response to Questions Returned: July 24th, 2026
RFP Submission Due Date: July 31st, 2026
Recommendation to RHT Board: August 11th, 2026
Tentative Award Date: August 17th, 2026
Tentative Work Begins Date: October 1st, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Wyoming Department Of Administration And Information, General Services Division, Procurement Section
DESCRIPTION
The issuing agency in Wyoming is seeking a vendor to provide a comprehensive non-emergency medical transportation (NEMT) coordination platform to support a statewide population across rural, frontier, and urban areas. The requested solution may be a commercial off-the-shelf, SaaS, or purpose-built platform, provided it is operational and configurable. The contract term is expected to be five years.
The platform is expected to include real-time GPS routing, automated scheduling, and integrations that support program integrity, operational performance, and customer service. It should be designed as a multi-tenant, event-driven NEMT management system with omnichannel access for different user groups, including riders and case managers. Required access channels include web and mobile portals, along with IVR and SMS functionality for users who do not rely on smartphones.
The requested solution must also support third-party proxy booking through role-based access control, allowing dispatchers and other authorized users to arrange rides on behalf of riders. In addition, the platform should include an aggregation, integration, and routing engine capable of asynchronously querying transportation inventory. API integrations are expected with commercial rideshare providers such as Uber Health and Lyft Business, as well as public transit systems using GTFS and GTFS-Flex data. The system must also support multi-party payment workflows through a digital wallet architecture and an immutable double-entry ledger structure.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 31, 2026. Questions must be submitted by July 17, 2026.
- What is the budget for this RFP?
- The published budget is $4,144,040.
- Who issued this RFP?
- It was issued by Wyoming Department Of Administration And Information, General Services Division, Procurement Section. The work is located in Cheyenne, Wyoming, United States.
- Who is a good fit for this opportunity?
- Established healthcare transportation software provider
- Experience delivering statewide NEMT coordination platforms
- Strong SaaS or COTS product with configurable multi-tenant architecture
- Expertise in web, mobile, IVR, and SMS-based service channels
- Proven API integration experience with rideshare and public transit systems
- Capabilities in real-time routing, scheduling, and dispatch optimization
- Experience with payment ledger systems and digital wallet functionality
- Familiarity with role-based access control and secure proxy booking workflows
- Ability to support large public-sector implementations across rural and urban regions
- Capacity to provide long-term implementation, integration, and operational support
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.