Vendor needs to provide multichannel contact center software. Acquire and implement a comprehensive multichannel Contact Centre software solution enabling to centrally and efficiently manage communications with agricultural stakeholders. Call management: Receiving, routing, transferring, and recording incoming and outgoing calls. Able to connect calls to external phones. Automatic distribution (ACD) by queues, specialty, free time, agent profile or emergency. Support for manual campaigns (inbound/outbound). Integration: Integration with phone calls, WhatsApp Business API, Telegram, Facebook Messenger, Instagram, email and web chat. Basic chatbot: Chatbot up to 2 levels deep, with pre–configured autoresponders. Possibility of future integration with generative AI. Dashboard: Real–time visualization of active calls, chats, connected agents, wait times, alarms, performance metrics. Automatic Reporting: Export reports, in PDF or Excel format, of answered/missed calls, average service time, performance per agent, channel used, reason for contact, etc.