Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Request for Proposals Advertised: May 8th, 2026
Deadline for receipt of questions: May 28th, 2026
Final Addendum Released: June 4th, 2026
Proposals Due: June 18th, 2026
Steering Committee reviews Proposals: June 19th – June 24th, 2026
Presentations, if necessary: June 29th – July 1st, 2026
Award of Contract: July 15th, 2026
QUESTION DEADLINE
Issuing Agency
South Central Transit Authority
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The issuing organization is seeking a vendor to provide microtransit software for service operations in Pennsylvania. The platform must support both digital and non-digital riders and be designed to complement, rather than replace, existing fixed-route transit service. It is intended for Easton Coach paratransit service staff managing both Red Rose Access and microtransit pilot operations.
Required capabilities include a mobile application for iOS and Android, web-based booking, and a call center booking interface as a critical requirement. The system must support real-time ride requests, advance scheduling, dynamic curb-to-curb pickup and drop-off within service zones, fare display aligned with RRTA pricing policies, SMS notifications for riders without smartphones, and multilingual support in at least English and Spanish.
The solution must also include a dynamic routing and optimization engine, along with ongoing technical support. A service level agreement is expected, with preferred 24/7 support and uptime of at least 99.5%. Questions are due by May 28, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due June 18, 2026. Questions must be submitted by May 28, 2026.
- What is the budget for this RFP?
- Settle estimates the budget at $250,000 – $750,000. The issuer has not published an official figure.
- Who issued this RFP?
- It was issued by South Central Transit Authority. The work is located in Lancaster, Pennsylvania, United States.
- Who is a good fit for this opportunity?
- Transit technology provider with microtransit or paratransit software experience
- Proven platform for mobile, web, and call center booking workflows
- Expertise in dynamic routing, dispatch, and service zone optimization
- Experience serving public transportation agencies or regional transit authorities
- Capability to support accessibility, multilingual features, and non-smartphone riders
- Strong SLA-backed hosting, uptime performance, and ongoing technical support
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