(1) Vendor needs to provide Microsoft cloud services support and integration solution. • Provision of comprehensive Microsoft support services, including expert consulting and on–demand technical services for Microsoft 365 (M365), SharePoint, Azure Active Directory, Power BI, workflow automation, and related applications within the CN|CN digital ecosystem • SharePoint and Intranet Modernization: Redesigning CN|CN’s intranet environment, implementing modern SharePoint capabilities, and ensuring alignment with organizational workflows. • AI and Workflow Integration (M365 Ecosystem) • Implementing and configuring Copilot for Microsoft 365 (advisory + technical support). • Building automated workflows using Power Automate, SharePoint, Teams, and other M365 tools. • Integrating AI–enabled processes into business functions • Dynamics 365 Support and Integration • Supporting integration between Dynamics 365 Customer Service, Customer Insights, Dataverse, SharePoint, Power Automate, and Power BI. • Assisting with configuration, data flows, and customizations that enhance operational efficiency. • Azure Active Directory / Entra ID: Setup, configuration, conditional access, identity protection, and ongoing maintenance • Microsoft 365 Administration • User management, groups, permissions, mail administration, Teams/OneDrive/Exchange configuration, and general troubleshooting. • SharePoint Online Support and Development • Configuration, site design, permissions management, troubleshooting, and structural improvements