The state of Colorado is seeking a vendor to deliver comprehensive Microsoft 365 licensing optimization and renewal services for a one-year term. The selected provider will evaluate the current licensing structure, analyze user personas, and recommend licensing bundles that maximize organizational value and cost efficiency.

Key responsibilities include verifying that the recommended bundles support features such as Zero Touch Deployment and Microsoft Teams SMS capabilities, or specifying if additional add-ons are necessary. The vendor must also ensure a streamlined or self-service process for adding and removing licenses, without requiring migration to the Microsoft Government Community Cloud at this time. Additionally, the vendor will act as the primary escalation point for Microsoft support issues, supporting efficient issue resolution and ongoing license management.