(1) Vendor needs to provide member communications engagement platform.– Delivering, deploying, and maintaining a cloud–based, HIPPA compliant, secure, scalable and multilingual member engagement platform that includes omnichannel outreach capabilities (e.g., texting, IVR and email).– The platform must have an easy–to–use interface that doesn’t require members to download or install an app.– Assisting agency in optimizing the appropriate use of Artificial Intelligence and Machine Learning through the platform.– Updating agency on AI behavior trends, continuously refining algorithms based on real–world engagement data.– Build and launch campaigns in all eight threshold languages, including delivering automated replies to users in corresponding languages and translating user replies into English for agency staff’s understanding and analysis.– Provide access to a secure, web–based dashboard displaying real–time delivery status, bounce and failure rates, response rates and opt–out metrics and capable of generating modular user reports.– Set up protocols, procedures and a customer ticketing portal to request campaign builds and launches and campaign workflow changes.– Capture responses on all communication channels(2) All the questions must be submitted no later than November 17, 2025.