Managed IT Services
Location:
Florida, United States
Posted on:
Deadline:
Summary:
The Florida government seeks managed IT services, including 24x7 support for servers, PCs, and laptops utilizing a full image backup solution.
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The government authority in Florida seeks a vendor to provide comprehensive managed IT services. The scope includes 24x7 monitoring and management of servers, PCs, and laptops, with structured proactive communication and escalation processes tailored to the severity of any unscheduled outages.
Current infrastructure utilizes Replibit by Axcient for backup solutions, focusing on full image backups of servers for rapid, complete system restoration instead of file-level restores. The selected vendor will be responsible for ensuring continuous system oversight and swift resolution of issues affecting enterprise devices and critical infrastructure.
Best-fit vendors:
• Proven experience providing managed IT services to government or large enterprises
• Expertise in server and end-user device monitoring and support
• Familiarity with Replibit by Axcient or similar backup solutions
• Ability to provide 24x7 support with structured escalation protocols
• Strong presence or partnerships in Florida
