(1) Vendor needs to provide managed care complaint system.– Implement a modern Case Management solution within a low code / configurable platform that supports operational efficiencies and business process re–engineering for program staff who will use the system on a daily basis, and the information technology staff that maintain, operate, and enhance the solution.– A consolidated case management solution that can intuitively and consistently manage both Provider and Consumer complaint functions, with minimal user engagement– Provide workflow automation and workload management that enables case analysts to process more complaints and reduce the need for manual processes.– Implement a platform that ensures information security risks are managed / mitigated through platform governance and security controls.– Streamline backup and recovery operations of the application and data captured by the application.– Leverage a modern case management platform solution, powered by industry–leading low–code technology, to significantly reduce the time it takes to implement new features and functionality, as compared to more traditional software development efforts that may have preceded low–code adoption.– Leverage a modern case management platform, deployed within a SaaS model, to enable dynamic scaling of solution architectures to meet increasing case volumes, users and the resulting infrastructure needs.(2) All questions must be submitted no later than November 10, 2025