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Escambia County

Maintenance Support for Priority Dispatch Software

Due
Nov 10, 2026
Questions due
Nov 6, 2026
Budget
$25,000 – $75,000
Estimate
Contract
12 months
Location
  • Pensacola, Florida, United States
Posted
Nov 3, 2026
Category
Software, Web & Mobile Development

SUMMARY

Escambia County Public Safety is seeking quotes for maintenance and support services for their Priority Dispatch software for the 2027 fiscal year.
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DESCRIPTION

Escambia County Public Safety requires maintenance support for Priority Dispatch software for the period of October 1, 2026, through September 30, 2027. Services include routine maintenance, system health checks, technical support with a 30-minute response time for outages, bug fixing, software updates, security management, VPN connection provisioning, documentation, and user training. The respondent must have access to the original software source code to perform necessary modifications and enhancements.

KEY REQUIREMENTS

  • Must have access to the original software source code for Priority Dispatch software
  • Must provide 24/7/365 support availability
  • Must provide support within 30 minutes for system outages
  • Must have extensive knowledge of Priority Dispatch software and its underlying technologies
  • Must have experience providing round-the-clock support for mission-critical applications
  • Must be able to implement software updates as soon as they are available from the vendor

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TIMELINE

Release Date: November 3rd, 2026

Question Submission Deadline: November 6th, 2026

Proposal Submission Deadline: November 10th, 2026

Issuing Agency

Escambia County

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CONTACTS

Primary procurement contact — name, title, email, and phone

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Frequently asked questions

When is the submission deadline?
Submissions are due November 10, 2026. Questions must be submitted by November 6, 2026.
What is the budget for this RFP?
Settle estimates the budget at $25,000 – $75,000. The issuer has not published an official figure.
Who issued this RFP?
It was issued by Escambia County. The work is located in Pensacola, Florida, United States.

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