Vendor needs to provide lobby management solution. Provide a unified solution for customer check-in, real-time queue management, and appointment scheduling across multiple service center locations. Support walk-in and appointment-based services through kiosks, mobile, web, and in-person interfaces, with customer notifications via SMS and email. Offer dashboards, reporting, and analytics to support informed decision-making and service optimization, including visibility into system usage and overall performance trends. Deliver software and hardware components, implementation, training, and ongoing support, with flexibility for reuse of existing equipment where feasible. Ensure ADA compliance, multi-language support, and inclusive service for all residents. Provide ongoing maintenance, updates, and support to sustain system performance and adaptability over time.