(1) Vendor needs to provide labor and employee relations case management system to the government authority located in Washington, DC. The CMS Application will support the full Labor and Employee Relations and Equal Employment Opportunity (EEO) case management process by developing three key workflows: Employee Engage, Labor Relations (Requests), and Grievances and Discrimination Complaints. The new CMS Application will automate and streamline the entire process lifecycle, from creation and submission to resolution and closure. Includes acquiring software licenses and engaging a vendor to configure and implement a cloud-based service model Case Management System that provides end to end automation for Labor and Employee Relations and EEO case management business processes. The solution must also integrate seamlessly with Oracle Fusion Cloud system to ensure data interoperability, reduce duplication of effort, and support enterprise-wide reporting and analytics. Deliverables: Implementation Services: The Contractor must provide the following implementation services. Rapid Deployment & Installation: Deploy and install a COTS cloud-based service model encaseSaaS platform to support Labor/Employee Relations and Equal Employment Opportunity (EEO) case management. System Configuration & Setup: Configure workflows, forms, and user roles to align with the agency's business processes and compliance requirements. Case Handler Dashboard: Implement a centralized dashboard that enables case handlers (e.g., Labor Relations, Employee Relations, and EEO staff) to create, track, assign, and manage case records, supporting documents, and timelines within a single, user-friendly interface. Technical Architecture Review & Design: Conduct a technical review to ensure the solution integrates with existing IT infrastructure and meets performance, security, and scalability requirements. System Engineering Support: Provide system engineering services to support successful setup and ongoing performance of the case management system. Project Management Services: Provide project oversight including planning, scheduling, risk management, progress reporting, and stakeholder coordination. (2) All the questions must be submitted no later than February 13, 2026 (3) The contract period will be for one year. (4) Pre-bid meeting will be held on February 9, 2026.