A Washington, DC government agency is seeking a qualified vendor to provide a cloud-based Labor and Employee Relations Case Management System (CMS) with seamless integration to Oracle Fusion Cloud. The CMS will support the complete Labor and Employee Relations and Equal Employment Opportunity (EEO) case management lifecycle through three primary workflows: Employee Engage, Labor Relations (Requests), and Grievances and Discrimination Complaints. The system will automate and streamline case handling processes from initiation through resolution and closure, enhancing efficiency and compliance throughout the agency.

The selected contractor will be responsible for acquiring the necessary software licenses, configuring, and implementing a commercial off-the-shelf (COTS) SaaS case management platform customized to the agency’s business processes and regulatory requirements. Key deliverables include rapid deployment and installation, workflow and form configuration, user role setup, and the implementation of a centralized dashboard for case handlers. The dashboard will allow authorized staff to efficiently manage and track cases, documents, and timelines through an intuitive interface. Additionally, the vendor will conduct a technical architecture review to ensure successful integration with the agency’s existing IT infrastructure, as well as provide system engineering and ongoing technical support.

Project management services are also required, covering all aspects of planning, scheduling, risk management, progress reporting, and coordination with stakeholders. The contract has a duration of one year, with a pre-bid meeting scheduled, and a specific deadline for submitting questions related to the solicitation.