When is the submission deadline?

Submissions are due November 12, 2026. Questions must be submitted by November 7, 2026.

What is the budget for this RFP?

Settle estimates the budget at $150,000 – $300,000. The issuer has not published an official figure.

It was issued by City of Bloomington. The work is located in Bloomington, Minnesota, United States.

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IT Ticketing System

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Overview

Software, Web & Mobile Development

Bloomington, Minnesota, United StatesPosted: October 22, 2026Deadline: November 12, 2026

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SUMMARY

The City of Bloomington is seeking proposals for a cloud-hosted, software-as-a-service (SaaS) IT ticketing and knowledge-base system for its IT operations.

KEY REQUIREMENTS

Must be a cloud-hosted SaaS solution
Must support a minimum of 30 IT agent seats
Must provide authenticated requester and self-service access for more than 1300 employees
Must support Single Sign-On (SSO) using SAML 2.0 or equivalent
Must support Multi-Factor Authentication (MFA) for administrative and end-user access
Must provide Cyber/Tech E&O insurance in an amount of not less than $2,000,000.00 per claim
Must provide Commercial General Liability insurance in an amount of not less than $1,000,000.00 per occurrence
Must provide Worker’s Compensation Insurance as required by Minn. Stat. §176.181

BUDGET

Estimate

$150,000 – $300,000

CONTRACT DURATION

60 months

TIMELINE

Issue Request for Proposals: October 22nd, 2026

Questions in Writing Cutoff: November 7th, 2026

Proposals Due: November 12th, 2026

Live Demonstrations: Week of December 14th, 2026

Contract Execution: January 2027

QUESTION DEADLINE

November 7, 2026

Issuing Agency

City of Bloomington

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DESCRIPTION

The City of Bloomington is seeking a cloud-hosted, software-as-a-service (SaaS) IT ticketing and knowledge-base system that includes IT ticketing, workflow automation, knowledge management, reporting, and self-service capabilities. The solution must support at least 30 IT staff members and over 1300 regular and seasonal employees. Key deliverables include implementation, configuration, integration with Microsoft 365, Teams, and other tools, and role-specific training. The initial contract term is three years, with an option to extend for an additional two years, for a total possible term of five years.

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Frequently asked questions

When is the submission deadline?: Submissions are due November 12, 2026. Questions must be submitted by November 7, 2026.
What is the budget for this RFP?: Settle estimates the budget at $150,000 – $300,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by City of Bloomington. The work is located in Bloomington, Minnesota, United States.

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

See how Settle works