The government authority in Markstay, Ontario is seeking a vendor to provide comprehensive IT support, maintenance, and management services. The selected company will be responsible for supporting and improving existing IT systems, including Jumpcloud SSO and authentication, website hosting, Microsoft 365, SharePoint, and high-level cybersecurity measures. The vendor is expected to collaborate closely with staff, third-party software vendors, and on-site personnel to enhance the usability and reliability of IT tools and infrastructure.

Key services include reliable IT advice, planning, and strategic management tailored to the authority's current technical stack. The vendor will oversee system patching, vulnerability mitigation, helpdesk support, staff training, and facilitation of new system implementations. Emphasis is placed on building user-focused solutions and empowering staff to carry out basic installations and system adjustments independently, thereby reducing reliance on IT for minor tasks. The engagement covers discovery, implementation, ongoing management, and long-term partnership for IT growth and efficiency.