(1) Vendor needs to provide IT management platform. – IT Service Management (ITSM) solution providers to implement a modern, scalable, and compliant ITSM platform. – The solution should support ITIL–aligned workflows, automation, integrations, and reporting to meet healthcare operational and regulatory requirements. – Deploy an ITSM solution to optimize resource management, improve efficiency, and ensure compliance. – Current environment: 260 Agent/ITIL licenses, AI integration with Microsoft Teams, Service Catalog, ~6,100 monthly tickets, and 17,500 tracked assets. (2) All the questions must be submitted no later than January 9, 2026.