The government authority in Sioux, Iowa is seeking a vendor to provide comprehensive IT managed services. The scope includes tier 1–3 help desk support during business hours and on-call assistance after hours for agency staff. Responsibilities will encompass network and infrastructure management such as monitoring, maintenance, and upgrades to network devices including switches, firewalls, vLANS, and routers.

Cybersecurity services are a crucial component, with compliance required for NIST and applicable standards, in addition to implementing endpoint protection and vulnerability management. The vendor will also support Microsoft 365, collaborating with OVG corporate IT support when onsite user issues arise. Ongoing workstation and printer management is required, including regular software updates.

All questions regarding this solicitation must be submitted by March 6, 2026. The resulting contract will be established for a one-year period.