IT Deskside Support Technician Services
Location:
Maryland, United States
Posted on:
Deadline:
Summary:
Maryland seeks a vendor for one-year deskside IT support, device lifecycle management, and Tier II troubleshooting for Windows and Mac environments.
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The government authority in Maryland is seeking a vendor to provide IT deskside support technician services. Key responsibilities include verifying configuration and troubleshooting, such as confirming successful device enrollment into Intune and Azure AD / Entra ID, along with validating application installations, configuration policies, and device compliance status.
The selected contractor will execute endpoint deployment services, which involves hands-on deployment and lifecycle management of agency-issued Windows and Mac devices. These tasks include physical preparation, onboarding, and registration of devices into Microsoft Autopilot and Apple Business Manager/JAMF as appropriate.
Additionally, the contractor is responsible for Tier II end-user desktop support, addressing common technical issues, and providing functional support for Microsoft 365 applications, including Teams, Outlook, PowerPoint, Word, Excel, Adobe Acrobat, and the Windows operating system. The contract is anticipated to last one year.
Best-fit vendors:
• Proven experience providing deskside IT support in government environments
• Expertise with Windows, Mac, Microsoft 365 applications, and device onboarding tools (Intune, Azure AD, JAMF, Autopilot)
• Ability to provide Tier II technical troubleshooting and end-user support
• Established presence in Maryland or the surrounding Mid-Atlantic region
