Vendor needs to provide investigative case management solution. Requirements include: intuitive user interface with tutorials and easy navigation; accessible across devices, including a mobile interface; QR code functionality for fast incident reporting; multi-language support capabilities; hotline number for incident reporting with 24/7/365 live telephone coverage; web intake site with customizable system configurations; support for at least 15 customizable intake questions; ability to assign unique case/report numbers for tracking; customer branding, including logo, greeting, menu prompts, and messaging; graphics creation and modification capabilities; role-based security for designated and appointed users; tools to modify titles, descriptions, and case components; historical data and attachment management within the system; extract and print data and attachments; ad hoc query and pivot reporting capabilities; case assignment and routing automation; cloud-based or hybrid deployment options; API availability for system integrations; single sign-on (SSO) compatibility; testing and quality assurance procedures; go-live support and transition planning; estimated implementation duration with major milestones; customer support model and structure; support hours and response time commitments; service level agreements (SLAs). All questions must be submitted no later than February 03, 2026.