The State of West Virginia is seeking a qualified vendor to implement a secure, cloud-based investigations and fraud case management system. This system will support the complete lifecycle of fraud case management, including case intake, assignment, evidence management, investigation tracking, reporting, and case closure. The solution must also facilitate real-time analytics, seamless integration with relevant state and law enforcement systems, and provide secure remote access for authorized users.

Key requirements for the system include robust audit, reporting, and analytic functions to enhance investigative oversight, ensure audit compliance, and support management decisions. All data, both at rest and in transit, must be encrypted using FIPS 140-3 validated modules. Multi-factor authentication is required for all user access, and comprehensive, immutable audit trails must be maintained to track all system access, modifications, and deletions. Vendors must ensure security awareness training for all personnel with system access and compliance with agency security protocols.

The system should offer configurable dashboards based on user roles, real-time alerts for new tasks or case assignments, and workload tracking by investigator, team, or division. It must also generate standardized reports required by federal and state authorities, including fraud statistics, investigative outcomes, and documentation suitable for audits. Permanent, tamper-evident logs of all activity are essential for maintaining integrity and transparency throughout the case management process.