A rail authority is seeking a qualified vendor to provide an Integrated System Management Platform (ISMP) for monitoring and controlling critical rail station systems. The platform will offer a web-based, read-only interface to the Train Management System (TMS), delivering an up-to-date overview of train movements and journey statuses.

The ISMP will integrate, monitor, and support remote control of essential systems such as closed-circuit television (CCTV), help points, and lift passenger call systems. The platform should ensure consistent and accurate real-time information delivery to both passengers and staff, supporting improved communication and operational efficiency.

Key features include high system availability, robust cyber security, comprehensive audit trails, role-based access control, and clear separation of safety-critical and facility systems. Predictive maintenance, fault detection and diagnostics (FDD), sustainability analytics, AI agent integration, and support for multi-site operations are required. The solution should offer real-time dashboards, seamless integration with security and station systems, and facilitate centralized communication and remote management functions, ultimately enhancing the customer travel experience.