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Insurance Claims Adjusting Services

Overview


Financial, Legal, HR & Staffing
Greater Sudbury, Ontario, CanadaPosted: September 26, 2026Deadline: October 27, 2026

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SUMMARY


The issuing organization seeks an insurance claims adjusting provider capable of 24/7 emergency response, after-hours claims intake, initial assessments, and municipal policy and bylaw compliance reviews.

KEY REQUIREMENTS


CONTRACT DURATION


12 months

TIMELINE


Bid Solicitation Issue Date: September 25th, 2026

Question Deadline: October 13th, 2026

Addenda Deadline: October 20th, 2026

Closing Date and Time: October 27th, 2026

QUESTION DEADLINE


October 13, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


City Of Greater Sudbury

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DESCRIPTION


The issuing organization is seeking a service provider to deliver insurance claims adjusting services, including after-hours claims support and continuous emergency response coverage. The provider must maintain an after-hours claims response phone line and establish rapid response protocols for major catastrophic losses, structural failures, and fatal road accidents.

Responsibilities include receiving and initially triaging claims submitted by the public or internal municipal departments, conducting initial assessments, and reviewing applicable municipal bylaws, operational policies, and standard operating procedures to verify compliance. Vendors must submit questions by October 13, 2026, and proposals are due by October 27, 2026.

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Frequently asked questions


When is the submission deadline?
Submissions are due October 27, 2026. Questions must be submitted by October 13, 2026.
Who issued this RFP?
It was issued by City Of Greater Sudbury. The work is located in Greater Sudbury, Ontario, Canada.
Who is a good fit for this opportunity?
  • Insurance claims adjusting firm with municipal or public-sector experience
  • Proven 24/7 emergency and after-hours response capabilities
  • Expertise in catastrophic loss, structural failure, and accident claims
  • Staff experienced in claims intake, triage, investigation, and initial assessment
  • Familiarity with municipal bylaws, policies, and standard operating procedures

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