Information Technology Support Services
Location:
Alexandria, Virginia, United States
Posted on:
Deadline:
Summary:
Alexandria, Virginia is seeking industry feedback to refine requirements for a one-year enterprise IT support services contract, including ITSM frameworks, training, and workforce models.
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The government authority in Alexandria, Virginia is seeking information and input from industry to assist in refining requirements for enterprise-wide Information Technology Support Services (ITSS). This Request for Information (RFI) aims to identify effective technical approaches and IT Service Management (ITSM) frameworks, such as ITIL and COBIT, that are best suited for managing complex enterprise service delivery models.
Vendors are also invited to share insights regarding training and certification sustainment strategies that enhance access and service continuity, as well as best practices for deploying a multi-capable IT support workforce able to address end-user, classroom, and infrastructure needs. The anticipated contract period will be for one year.
Best-fit vendors:
• Extensive experience in enterprise IT support services for government clients
• Demonstrated knowledge of ITSM frameworks such as ITIL or COBIT
• Ability to provide multi-capable IT technicians for diverse support needs
• Proven track record in sustaining workforce training and certifications
• Presence or operational capabilities within the Alexandria, Virginia region
