The government authority in Pacific, Missouri is seeking a qualified vendor to provide comprehensive information technology support services. Required core IT services include asset inventory tracking and lifecycle management, data and system backups (both onsite and cloud), Microsoft licensing administration (M365, email, endpoint protection), network maintenance and optimization, server and virtualization support, and support for municipal line‑of‑business applications.

In addition to core IT functions, the scope covers critical cybersecurity requirements such as endpoint detection and response, multi‑factor authentication, security information and event management (SIEM) monitoring, regular vulnerability scanning and remediation, annual penetration testing or equivalent assessments, incident response planning and reporting, data encryption both in transit and at rest, and secure remote access controls.

This engagement is designed to ensure robust IT operations and safeguard municipal systems through integrated support and security solutions.