Information Technology Services
Location:
California, United States
Posted on:
Deadline:
Summary:
A California government agency requires managed IT services for network, device, application, and cloud support, including after-hours and emergency coverage.
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A government authority in California is seeking a vendor to provide comprehensive information technology services. Responsibilities include managed support for networks, servers, workstations, mobile devices, and peripherals, alongside help desk services incorporating intake, prioritization, escalation, and resolution processes.
The selected vendor will also support cloud-based platforms such as Microsoft 365 and hosted applications, manage the hardware and software lifecycle including procurement, deployment, and replacement, and provide assistance for District-specific line-of-business applications. The scope includes after-hours and emergency support, as well as continuous monitoring, vulnerability management, and patch management.
The contract is anticipated to run for one year, with all technical and clarification questions due by March 18, 2026.
Best-fit vendors:
• Proven experience providing managed IT services to government entities
• Capability to support a broad mix of networked devices and platforms
• Certification in industry-standard IT methodologies (e.g., ITIL, Microsoft)
• Ability to deliver 24/7 help desk and emergency support
• Strong track record in cloud and lifecycle management, including Microsoft 365
• Presence or ability to operate in California
