A government authority in Jonesboro, Illinois seeks proposals from experienced IT service providers to deliver comprehensive, fully managed information technology services. Responsibilities include server and backup management for five servers, end user support for approximately 21 workstations, and both remote and onsite IT assistance, with direct access to technicians around the clock.

Additional requirements comprise Microsoft 365 management and security for about 12 email accounts, multi-factor authentication for roughly 10 users, and endpoint detection and response (EDR) for all servers and workstations. The provider must offer 24x7x365 SOC monitoring, image-based backups (bare-metal only backups are not sufficient), daily backups with regular verification, and ensure that all backups are immutable and protected from deletion, alteration, or ransomware.

The selected vendor will support the authority in maintaining compliance, disaster recovery, and robust cybersecurity measures, ensuring reliable IT operations and data integrity.