Information Technology Service Management Solution
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issuance of RFP: May 28th, 2026
Last Date for Submitting Questions: June 29th, 2026
Proposal Due: July 8th, 2026
Evaluation Committee Review: July 8th - 15th, 2026
Vendor Demonstrations: July 20th - 22nd, 2026
Final Award Date (Target): August 25th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Allegheny County Department of Administrative Services, Division of Purchasing and Supplies
DESCRIPTION
The agency seeks a vendor to provide a modern, maintainable, and scalable Information Technology Service Management (ITSM) platform to replace their current EasyVista system. The new solution should enhance operational efficiency, automation, multi-team collaboration, and integration with enterprise systems, while improving service delivery across all departments.
Key requirements include configuration and deployment of the ITSM platform, migration of existing EasyVista data (less than 100,000 tickets), and migration of groups and roles to ensure accurate pricing and effective implementation. Additional needs include integration with major enterprise systems such as Entra and HRIS, comprehensive administrator and end-user training, as well as detailed documentation of workflows, configurations, and integrations. Ongoing support and maintenance options must also be available. The intended contract period is four years.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 8, 2026. Questions must be submitted by June 29, 2026.
- Who issued this RFP?
- It was issued by Allegheny County Department of Administrative Services, Division of Purchasing and Supplies. The work is located in Pittsburgh, Pennsylvania, United States.
- Who is a good fit for this opportunity?
- Experience implementing enterprise ITSM solutions
- Demonstrated ability in data migration from EasyVista
- Expertise in integrating ITSM with systems like Entra and HRIS
- Strong track record in administrator and end-user training
- Capability to deliver multi-year support and maintenance
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