A government authority in Tennessee is seeking a vendor to provide comprehensive information technology management and related services. The scope includes complete monitoring and management of networks, endpoints, Microsoft 365, server operating systems with patch and update management, as well as all user moves, adds, or changes required. Vendors are expected to provide timely onsite support and labor to resolve hardware or other workstation failures that cannot be remediated remotely.

The contract also requires predictive failure analysis and trend reporting for common hardware metrics, ensuring proactive identification of potential issues. Remote application or engineering support must be available as needed, supplementing automated remote maintenance services. Additionally, the vendor should implement near real-time monitoring of equipment availability and event logs, including critical business systems and agency-defined processes. The contract period will span five years.