The City of Leominster, Massachusetts is seeking a qualified vendor to provide comprehensive information technology managed services. The selected provider will be responsible for ongoing management, project execution, operational upgrades, support, and coordination of the city's IT network and operational needs. This includes ensuring effective implementation of new technologies, overseeing general IT management and operations, and handling system and server backup and restore processes.

Additional responsibilities involve engineering and creating software utilities and scripts for various operational tasks, as well as maintenance and troubleshooting of the city's network infrastructure. The scope of services also covers installation, upgrading, and maintenance of multiple Windows Servers; implementation, administration, debugging, and maintenance of the email server and mailboxes—including management of a Cloud Exchange Server, storage, and archiving of municipal emails. Furthermore, the chosen vendor will be required to provide or implement a support ticket system to handle IT support requests efficiently.