The government authority in Costa Mesa, California is seeking a vendor to provide comprehensive information technology (IT) managed services. The scope of work includes both onsite and remote IT support, covering day-to-day front-line assistance as well as complex technical troubleshooting. It also encompasses network administration and monitoring, with responsibility for the ongoing management of on-premises and cloud servers, firewalls, switches, wireless access points, backup systems, internet connectivity, phone systems, and endpoint management.

Cybersecurity oversight is a critical component, requiring threat monitoring, implementation of multi-factor authentication, endpoint detection and response tools, vulnerability scanning and remediation, incident response planning, and security awareness training. The vendor will also be expected to provide strategic IT leadership by developing multi-year project plans and budgets, guiding software streamlining and integration, recommending hardware replacement cycles, and advising on compliance and risk mitigation.

Additional responsibilities include vendor management, involving collaboration and oversight of service providers in areas such as internet, security systems, audio visual (AV), GIS, printer/copier, and software. This contract aims to establish a partner that supports robust IT operations and strategic technology growth for the organization.