(1) Vendor needs to provide incident communications management software.– The design, development, and implementation of an incident communications management software solution.– Manually enter and update incident information across numerous systems, including digital signage, trip–planning tools, alerts, social media platforms, and the agency website.– This system is to centralize, streamline, and automate the dissemination of transit–related incident information across multiple external communication channels.– Centralize incident communication workflows into a single, integrated platform.– Automate message distribution across multiple external communication channels.– Passenger opt–in capabilities for multiple notification channels including a mobile application.– A multi–user, centralized tool with a standardized user interface for incident entry and real–time outbound communication.– Seamless integration with data and communication sources including to:– X (formerly twitter)– Email systems– SMS delivery systems– Digital signage platforms (e.g., Penta WavWriter for Sunrise SESA, Papercast and E–Paper, Daktronics and OVX, onboard signage, bus headers)(2) The contract period will be for three years. (3) All the questions must be submitted no later than January 13, 2026.