Vendor needs to provide implementation services for enterprise resource planning software to support the operational needs of municipalities, cities, provincial governments, academic institutions and healthcare organizations. • Vendor selection support: As required, assist Canoe Members in identifying the most suitable ERP software before the implementation begins. The proponent will act as an expert advisor to guide Members through a structured needs assessment process. This service includes gathering detailed business requirements from stakeholders, create the necessary technical specifications, coordinate software demonstrations and perform a fit gap analysis to identify system limitations, etc. • ERP solution roadmap: create and maintain an ERP solution roadmap to align with Canoe Members’ business objectives and needs including a strategic roadmap, stakeholder engagement, implementation timeline, milestones, etc. • Business process engineering: evaluate existing operations to identify inefficiencies. They redesign workflows to align with industry best practices and the functional capabilities of the ERP platform. • Technical architecture and configuration: design the system environment. This includes configuring software modules, developing integrations with external applications, and ensuring the platform meets Canadian cybersecurity and data residency standards as required by Canoe Members. • Data governance and migration: execute a comprehensive data strategy including extract, clean, and validate legacy data to ensure a seamless transition into the new database architecture without compromising data integrity. • Organizational change management: deliver structured training programs and communication plans to minimize operational downtime and manage the transition for personnel. User adoption is critical for Canoe Members. • Quality assurance and deployment: conduct end–to–end system testing and User Acceptance Testing (UAT) as well as manage the final deployment to the live environment and provide immediate technical stabilization. • Post–Deployment technical support: provide ongoing technical maintenance and help desk services following the system launch. This includes incident management, software patching, and performance monitoring to ensure the system remains stable and secure.