The government authority located in Annapolis, Maryland is seeking a vendor to provide specialized Identity and Access Management (IAM) professional services. The goal is to centralize and mature the agency’s enterprise IAM Program for the Comptroller of the state, ensuring consistent policies and secure user access to enterprise technology systems. This initiative is essential for reducing the risk of unauthorized access and strengthening the overall security posture, especially as the agency modernizes critical IT systems underpinning various business processes.

The selected contractors will deliver a range of services, including the development of IAM policies, standard operating procedures, process workflows, and architectural guidance. Additional responsibilities include ongoing operational support and technical assistance for IAM-related IT infrastructure and system modernization efforts. Roles to be filled may include an IAM Program Manager to lead the program's definition and implementation, IAM Analyst to review existing processes and identify gaps, and specialists to design identity lifecycle processes, automate workflows, and improve system integrations.

The scope also covers business analysis, requirements gathering, ServiceNow workflow design and configuration, testing, and optimization. The services are intended to support both transitional and long-term needs as the agency advances its IAM maturity.