The government authority in Boston, Massachusetts, is seeking a vendor to provide managed services for Identity and Access Management (IAM) to support the security of applications and services while ensuring convenient and reliable access for workforce users. The scope of work includes specialized IAM staff augmentation to supplement the city's internal IAM team, with the provision of experienced professionals in access management, single sign-on, identity lifecycle management, role-based access control, privileged account management, and cybersecurity best practices.

Required roles include developers for identity governance, authentication and access management, an administrator for privileged account management, a quality assurance specialist, and a developer for the API integration layer. The selected vendor must address user-related issues, determine and document appropriate resolutions, and maintain all relevant documentation for assigned projects. Collaboration with the IT development team and core business units is essential for the implementation of new systems and enhancement of existing systems. The contract term is three years, with an opportunity for a pre-bid meeting scheduled before proposal submission.