The government authority located in Castleton-on-Hudson, New York, seeks a vendor to provide a comprehensive group life, accidental death, and dismemberment insurance coverage plan for qualified agency active employees and retirees. The vendor will be responsible for processing and paying all valid claims within 30 business days, developing and maintaining a computerized system to ensure claim processing and payment accuracy, and supporting records for agency audit requests.

The service includes assigning sufficient staff to resolve claim disputes promptly, recovering and returning monies due to fraud or overpayments, and maintaining the security of claim files. Vendors must ensure a reliable backup and disaster recovery system for claims processing. Regular reporting is required, including monthly utilization and quarterly performance reports detailing turnaround times, claim volumes, and accuracy statistics. Annual detailed experience reports should be provided to justify premiums. The contract period will be three years, with all questions due by March 31, 2026.