(1) Vendor needs to provide Genesys cloud solution. – Genesys Cloud as its standardized contact center platform to support voice and digital interactions across multiple agencies. – Comprehensive platform support technical assistance for troubleshooting, incident resolution, configuration review, performance tuning, and overall health management across the Genesys cloud environments. – Professional support spanning Genesys cloud capabilities, including routing, workforce engagement, reporting and analytics, digital channels, integrations, and administrative configuration. – FedRamp Genesys Cloud 1 (CX1) User (per seat, per month) Genesys SKU: GCFR–170–NV–USRI. – Microsoft teams integration. – Genesys cloud development and test lab environment. (2) All the questions must be submitted no later than January 05, 2026.