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City of Jacksonville

Fy27 Knowbe4 Security Awareness Training Subscription

Due
Nov 6, 2026
Budget
$15,000 – $50,000
Estimate
Contract
12 months
Location
  • Jacksonville, Florida, United States
Posted
Oct 30, 2026
Category
Software, Web & Mobile Development

SUMMARY

The City of Jacksonville is seeking bids for a yearly renewal of maintenance and technical support for the KnowBe4 Security Awareness Training platform.
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DESCRIPTION

The City of Jacksonville is soliciting bids for the yearly renewal of maintenance and technical support for the KnowBe4 Security Awareness Training platform. This software support is part of the City's security implementation and includes technical support, automatic receipt of software patches and upgrades, and access to support for software-related questions. The period of coverage is November 2, 2026, through November 1, 2027, with one (1) one-year renewal option.

KEY REQUIREMENTS

  • Must be legally authorized to do business in Duval County
  • Must provide proof of applicable local business licenses and specific licensure
  • Must register with and use the E-Verify system
  • Must comply with the City's Solicitation Silence policy
  • Must submit a Conflict of Interest Statement if applicable
  • Must provide evidence of meeting all minimum requirements for the bid

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TIMELINE

The solicitation was posted on October 30th, 2026. The submission deadline is November 6th, 2026, at 4:00 PM Eastern Standard Time. The period of coverage begins November 2nd, 2026.

Issuing Agency

City of Jacksonville

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CONTACTS

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Frequently asked questions

When is the submission deadline?
Submissions are due November 6, 2026.
What is the budget for this RFP?
Settle estimates the budget at $15,000 – $50,000. The issuer has not published an official figure.
Who issued this RFP?
It was issued by City of Jacksonville. The work is located in Jacksonville, Florida, United States.

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