Fully Insured Employee Assistance Plan Service

The government authority in Milwaukee, Wisconsin is seeking a vendor to provide a fully insured employee assistance plan serving approximately 11,800 active employees and their dependents. The program must provide confidential, accessible, high-quality mental health and emotional well-being support for employees and their families, addressing concerns such as divorce, financial pressure, relationship issues, anxiety and depression, substance abuse, elder or child care referrals, and workplace stress.

The provider must offer clinical and non-clinical services, including training, resource referrals, management and leadership support, employee referrals, work-life services, benefits and wellness assistance, employment relations support, and coverage aligned with the proposed plan design. Services must be available through an online web portal, mobile applications, telephone, virtual appointments, and in-person support, including a 24/7/365 crisis counseling line, a customized toll-free number, and 24/7 critical incident access.

The selected provider will supply implementation and dedicated account management support, coordinate workplace training and critical incident or grief response at more than 150 worksites, and conduct ongoing promotional campaigns. The provider must furnish marketing materials for agency distribution and deliver quarterly utilization reports and other requested data. Questions must be submitted by October 2, 2026.