When is the submission deadline?

Submissions are due June 26, 2026. Questions must be submitted by June 11, 2026.

It was issued by South Carolina Department of Natural Resources. The work is located in West Columbia, South Carolina, United States.

Who is a good fit for this opportunity?

Certified Freshservice or Freshworks reseller. Experience supplying enterprise SaaS solutions. Proven track record with software licensing for public sector clients. Ability to provide prompt technical support and service.

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Freshservice Enterprise Licensing and Support

Overview

Software, Web & Mobile Development

West Columbia, South Carolina, United StatesPosted: June 5th, 2026Deadline: June 26th, 2026

Fit Score

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SUMMARY

Request for Freshservice enterprise licensing and support, including Freddy AI Agents, for a one-year contract in South Carolina.

KEY REQUIREMENTS

Must be an authorized reseller of Freshworks Enterprise
Must have a state vendor number
Must submit a signed Cover Page and Page Two
Must provide insurance documentation as specified in Section VII
Must provide pricing for a 1-year Freshservice Enterprise Agreement
Must manage payment and invoicing between Freshworks and SCDNR

CONTRACT DURATION

12 months

TIMELINE

Questions due by June 11th, 2026.

Bid opening on June 26th, 2026.

Award posted on June 26th, 2026.

Contract start date estimated for June 29th, 2026.

QUESTION DEADLINE

June 11th, 2026

Issuing Agency

South Carolina Department of Natural Resources

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DESCRIPTION

The organization seeks a vendor to provide Freshservice enterprise licensing for a one-year period. This includes access to Freshservice's enterprise features, as well as the addition of Freddy AI Agents to enhance service management capabilities.

All interested vendors are required to submit questions regarding the project and requirements no later than June 11, 2026. The selected vendor will be responsible for ensuring the seamless provision and support of Freshservice enterprise solutions throughout the contract duration.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 26, 2026. Questions must be submitted by June 11, 2026.
Who issued this RFP?: It was issued by South Carolina Department of Natural Resources. The work is located in West Columbia, South Carolina, United States.
Who is a good fit for this opportunity?: Certified Freshservice or Freshworks reseller
Experience supplying enterprise SaaS solutions
Proven track record with software licensing for public sector clients
Ability to provide prompt technical support and service

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