When is the submission deadline?

Submissions are due June 30, 2026. Questions must be submitted by June 29, 2026.

It was issued by The City University Of New York. The work is located in New York, New York, United States.

Who is a good fit for this opportunity?

Authorized Freshworks reseller or certified partner. Experience providing contact center software solutions. Enterprise software licensing expertise. Capability to support clients in New York state.

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Freshdesk and Enterprise Contact Center Software Subscription

Overview

Software, Web & Mobile Development

New York, New York, United StatesPosted: June 9th, 2026Deadline: June 30th, 2026

Fit Score

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SUMMARY

RFP for subscription services to Freshworks Freshdesk and enterprise contact center software in New York.

KEY REQUIREMENTS

Must submit a price quote using the provided form
Must offer the university the most favorable pricing currently offered to any customer
Must include all costs and charges for software licenses, subscriptions, implementation, and configuration
Must not include sales or use tax in the price quote
Must include a print out of any terms and conditions referenced in a EULA
Must be signed by an authorized representative
Must be transmitted to the college PRDS administrator by the response deadline

TIMELINE

PRDS Issuance Date: May 26th, 2026

PRDS Response Deadline: June 29th, 2026

QUESTION DEADLINE

June 29th, 2026

Issuing Agency

The City University Of New York

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DESCRIPTION

A vendor is sought to provide Freshworks Freshdesk Forest and enterprise contact center software subscription services in New York. The selected provider will be responsible for offering software licenses and subscriptions that support customer service and contact center operations.

Vendors must be able to facilitate access to Freshdesk's suite of tools, ensuring efficient and reliable customer communication for enterprise-level environments. The solution should be scalable and compatible with existing IT infrastructure.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 30, 2026. Questions must be submitted by June 29, 2026.
Who issued this RFP?: It was issued by The City University Of New York. The work is located in New York, New York, United States.
Who is a good fit for this opportunity?: Authorized Freshworks reseller or certified partner
Experience providing contact center software solutions
Enterprise software licensing expertise
Capability to support clients in New York state

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